Returns & Refunds
If you need to return goods to us for any reason we recommend that you obtain a “Certificate of Posting” free from the Post Office. Edwin Jagger Limited does not accept responsibility for returned goods lost in transit.
Our reputation for finest quality products and service is paramount and we delight in individual customer service. If however having received your purchases you are dissatisfied, you may of course exchange items or return them to us for refund. All items returned must be unused, in original packaging and in perfect resalable condition.
We are unable to offer refunds or exchanges for any grooming software products e.g.shaving cream, soap etc., for obvious Health and Hygiene reasons, unless an incorrect item has been shipped.
Except where a manufacturing fault exists items are returned at customer expense. In the unlikely event of having to return a faulty item to Edwin Jagger we will refund postage or offer product to cover the cost of return.
If you wish to cancel your order for any reason you may do so within 7 days of order or receipt of goods. If the items have been dispatched we will refund the purchase value of the goods, excluding the shipping cost within 30 days of cancellation, providing we are in receipt of the returned goods, in perfect resalable condition and in original packaging. If you cancel your order before goods have been dispatched we will refund the order value in full. If, when your order arrives, you have any issues with the quality of the items you ordered or the contents of the parcel please contact us urgently and retain all packaging and content. If you suspect that the parcel may have been tampered with please take photographs of the parcel before proceeding to open it. This photographic evidence may be vital as proof of missing items.
In the event of a refund being agreed with a customer, for whatever reason, Edwin Jagger Ltd reserves the right to make a small administration fee.
This does not affect your statutory rights as a consumer.