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Christmas 2018 Delivery Information

Christmas is our busiest time of year - please read our delivery information carefully before placing your order.

*Please note, our office will close at 4.00pm GMT on Friday 21st December 2018, and re-open on Wednesday 2nd January 2018. Our customer service desk will be unavailable during this time. Orders placed during this period will be processed on Wednesday 2nd January 2018.* 

Christmas Shipping: UK

We would expect orders using Standard Delivery to arrive before Christmas when placed on or before Monday 17th December 2018.

We would expect orders using Express Delivery to arrive before Christmas when placed on or before Wednesday 19th December 2018.

We would expect orders using Special Delivery to arrive before Christmas when placed on or before Friday 21st December 2018.

Around this time of year, we recommend you choose the Special Delivery option to avoid disappointment. Our final day for Christmas shipping is Friday 21st December 2018. Orders placed after this time may not arrive until after Christmas.

Christmas Shipping: International

International posting times vary by region. Whether choosing International Standard or International Signed Delivery, the shipping time is the same. Please see below for cut-off order dates for Christmas 2018 delivery.

Monday 3rd December

Africa, Middle East

Thursday 6th December

Asia, Cyprus, Far East, Eastern Europe (except Czech Republic, Poland and Slovakia), Caribbean, Central and South America

Sunday 9th December

Australia, New Zealand, Greece, Turkey

Tuesday 13th December

USA, Canada, Czech Republic, Italy, Poland, Finland, Sweden

Sunday 16th December

Germany, Austria, Denmark, Iceland, Portugal, Netherlands, Norway, Slovakia, Spain, Switzerland, Belgium, France, Ireland, Luxembourg

All international orders placed up until Sunday 16th December will be prioritised and dispatched. To avoid disappointment, order as early as possible.

Please select the International Signed Delivery option when placing your order to receive a tracking number for your shipment.

All the above dates are based on the recommendations of our shipping provider Royal Mail.

If you need any more information regarding Christmas 2018 delivery, please email us at enquiries@edwinjagger.co.uk or phone us on: +44 (0)114 270 6706.

N.B. Edwin Jagger cannot take responsibility for the late arrival of shipments that occur as a result of customs delays or adverse local weather conditions. If you need to contact us regarding your shipment, please make sure you have your order reference and the date of your order to hand.

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Shipping & Delivery

You should find all the delivery information you need on this page. If you have any queries, please contact us: enquiries@edwinjagger.co.uk.

We ship orders Monday – Friday, excluding Bank Holidays. Depending on the order value shipping is either charged at less than cost to us or FREE (UK only).

Shipping Rates & Times: UK

Standard Delivery. We currently offer Free Standard Delivery on all orders over £15.00. A postal charge of £1.99 is added to orders under the value of £15.00. The standard delivery method for UK parcels is Royal Mail 48, which usually takes 2-3 business days. Delivery times are from the point of dispatch.

Express Delivery. If you wish you can select Express Delivery at the checkout. The charge for Express Delivery is £2.99. We currently offer Free Express Delivery on all orders over £40.00. The express delivery method for UK parcels is Royal Mail 24, and usually takes 1-2 business days. Delivery times are from the point of dispatch.

Special Delivery. This next day delivery service is available on orders placed before 2.00pm Monday – Friday. Special Delivery guarantees delivery before 1.00pm the following day; a signature is required at the time of delivery.  If the parcel cannot be signed for/delivered it will be held at the nearest postal sorting office for collection. The cost of Special Delivery service is £7.50.

Additional Information. Any Special Delivery order placed after 2.00pm on Friday, or at any time on Saturday or Sunday, will be shipped the following Monday to be delivered the following Tuesday. Special Delivery orders placed on a Public/Bank Holiday will be shipped the next working day.

We will always try our best to ship any Special Delivery order on the same day, even if placed after 2.00pm. However, please be aware the likelihood is that it will not be dispatched until the next working day.

Edwin Jagger reserves the right to ship heavy parcels to UK destinations by courier if necessary. Parcels sent by courier will not incur any extra charge.

You will receive a confirmation email when your order has been shipped.  Please note, delivery times are only a best estimate and Edwin Jagger cannot take responsibility for any delays caused by customs or local postal delivery services.

Shipping Rates & Times: International

We currently offer a market leading worldwide shipping rate of just £1.99 on all international orders.

Royal Mail International Standard Delivery. This is our standard delivery method for all international orders.  No tracking facility is included with this method.

Royal Mail International Signed Delivery. This option is available for all international orders. The cost for this service is based on the weight of your shipment, and is displayed when you have put your items in your basket and proceed to the secure checkout to pay.

Additional Information. The International Signed Delivery service does not guarantee faster delivery, but does provide a tracking facility so you can follow the progress of your shipment.

You will receive a notification email when your order has been dispatched. Please note, delivery times are only a best estimate and Edwin Jagger cannot take responsibility for any delays caused by customs or local postage providers.

Estimated Delivery Times for all destinations:

Destination

Expected Delivery Time

Maximum

UK, Northern Ireland and Channel Islands

1-3 business days

15 days

Rest of Europe

5-7 business days

23 days

USA and Canada

 7-12 business days

30 days

Rest of the World

 7-12 business days 

30 days

 

If your parcel does not arrive within the expected delivery time, please wait until the maximum period has expired before contacting us. After the maximum period has elapsed, we will investigate the issue on your behalf and propose a suitable solution.

Delays & Out of Stock Items

While we make every effort to have accurate stock numbers in our system, occasionally an item may go out of stock. If we are unable to obtain more stock of that item within a day or two of your order, we will always contact you to inform you via the email address or telephone number you provided about the probable delivery delay period. Alternatively, we may offer you an alternative item. If you cannot accept the delay or the alternative we offer, we will issue a full refund.

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