Returns & Refunds Policy

Each and every purchase order received by the Edwin Jagger US team matters to us and we work hard to ensure that you are satisfied with not only our products made in our Sheffield factory, stored and managed by our fine warehouse staff in Phoenix, Arizona, but importantly the entire ordering process. In the unlikely event of a return and/or refund being required on a purchase order, we politely request that our US customers carefully read and review our Returns & Refund policy before getting in touch. Consulting this valuable information will also help you understand your rights and responsibilities wherever applicable. Thank you!

1. Returns Window

You may request a return within 30 days of the date you receive your order in the mail.

After 30 days have passed from that date, unfortunately, we are unable to accept returns or issue refunds.

2. Returns Eligibility

The item(s) must be returned in an unused, original condition, and include all original packaging, inserts, and any supplied/bundled accessories. For example, product booklets, and blades.

Products with missing or damaged presentation packaging, or with opened or damaged seals, will not be considered fit for resale and will not be accepted as a valid return.

In order to request a return you must seek and receive prior authorization to do so from our Customer Service team.

To start a return, email [email protected] with your name, email address, contact number, purchase order number and the item(s) you wish to return and reason for return. Please complete the form below.

3. Non‑Returnable Items

In the interests of hygiene and safety, the following items cannot be returned and are non‑refundable, even if unused and in their packaging:

Traditional Straight Cut Throat Razors (non‑returnable in all cases, as their blades are extremely fine and fragile and any handling or testing with touch can damage the edge, making them unsafe and unsuitable for resale).
Manicure, pedicure and grooming tools.

The following items become non‑returnable once opened, used, or partially used:

Safety razors and Shavettes (if used or the seal is broken).
Razor blades and multi-packs of blades (if used or the packaging has been opened).
Shaving brushes and combs (if used and showing contact with water).
Shaving creams, soaps, lotions, aftershaves, and any other liquids or semi‑liquids once the seal or lid has been opened.
Gift sets and kits once opened or if any component has been used.
Sample packs once any blades have been used or removed.
Any product removed from its original packaging or with broken seals.
If a return is received that does not meet these criteria, the item will not be approved for refund and may be returned to you at your expense.

4. The Returns Process (step-by-step)

Please email [email protected] with your name, email address, contact number, purchase order number and the item(s) you wish to return and reason for return. and confirmation that they are unused and in original packaging.

We may request you provide an image which can prove very useful. Please complete the form below.

Approval and return label

Our team will confirm whether your item meets the policy criteria. If approved, we will provide you with return instructions and, where applicable, a prepaid return label.

Returned item(s) inspection

Once your return is received, we will carefully inspect the item. If the return is accepted, we will process your refund according to the Refunds section (below).

If the item does not meet the criteria (for example, appears used, has broken seals, or is a non‑returnable product), the refund will not be applied to your credit or bank card (Matt please can you comment?) and the item may be shipped back to you at your cost.

5. Shipping Costs

If you have changed your mind and are requesting an exchange (where the item is not defective, damaged, or incorrectly shipped), shipping fees both ways are non‑refundable (i.e. any costs incurred to you in safely returning the item(s) to us).

If a prepaid return label is provided, the cost of that label will be deducted from your refund unless the return is due to an error on our part, or a defective item.

If a return reduces your order total below the free‑shipping threshold, we may deduct the actual outbound shipping cost incurred from your refund.

6. Damaged, Defective, or Incorrect Items

Please always inspect your order upon delivery.

If an item arrives damaged, defective, or is otherwise incorrect, contact us within 3 business days at [email protected] with your name, email address, contact number, purchase order number and the item(s) you wish to return and a clear description of the damage or defective issue. We may request you provide an image which can prove very useful. Please complete the form below.

Once confirmed, we will arrange and suggest an appropriate solution, which may include a replacement, a return with a prepaid label, or a refund.

In these cases, we cover the return shipping cost and do not deduct shipping fees from your pending refund.

If you have a question about a recent delivery from our website or need to enquire about the products you have received please use the contact form below, or call us on (855) 264-1199. Monday to Saturday 9.30am - 4.30pm MST.

Completing this form will automatically put you in touch with the Edwin Jagger support teams in our Phoenix, Arizona warehouse and the Sheffield factory at the same time. They will be pleased to assist you.

7. Refunds

Refund requests will be denied if the returned product does not meet our return criteria or do not match the condition you initially described to us.

A refund will be issued to your original payment method when your return is received and has been formally approved.

Refunds are typically processed within 3-5 business days after we receive and inspect the return; your bank or card issuer may take additional time to confirm the refund to your account.

The refund amount will be the product price minus:

Any non‑refundable outbound shipping fee (if applicable).
Any return‑shipping fee if we provided a prepaid label and the return is not due to our error.

Jot us a note and we’ll get back to you as quickly as possible. Our support teams in the Phoenix warehouse and the Sheffield factory will be pleased to assist you.

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Thank you for shopping with Edwin Jagger US.